Privacy Policy - The Solutionist Agenda

The Solutionist Agenda ("TSA", "we", "us", or "our") operates the website thesolutionistagenda.com and the platform described herein. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have.

By using our services you agree to the practices described in this policy.

1. Information We Collect

1.1 Data you provide directly

Account credentials: email address and password.
Profile information: any additional details you add to your profile.
Coaching content: goals, notes, and information you share during AI coaching or advisory engagements.
Payment details: billing information processed securely via Stripe. We never store full card numbers or CVV codes.
Communications: messages or emails you send to our team.

1.2 Usage & technical data

Pages visited, features used, and interactions within the platform.
Device type, browser, operating system, IP address, and referring URL.
Session identifiers stored in cookies or local storage.

2. How We Use Your Information

Create and manage your account.
Provide access to the AI Coach and related platform features.
Process subscription payments and issue receipts via Stripe.
Send transactional emails, account notices, subscription confirmations, and receipts.
Send marketing or newsletter communications where you have given consent (you may opt out at any time).
Improve platform features, fix bugs, and analyse usage patterns.
Detect and prevent fraud or abuse.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing (UK & EU Users)

We process your personal data under one or more of the following lawful bases:

Contract: processing necessary to deliver the services you have registered for.
Consent: for marketing communications. You may withdraw consent at any time.
Legitimate interests: platform security, fraud prevention, and product improvement.
Legal obligation: compliance with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal data. We share it only in the following circumstances:

Stripe, Inc.: to process payments securely.
Hosting and infrastructure providers: to operate the platform.
Analytics providers: aggregated, anonymised usage data only.
Legal authorities: where required by law, regulation, or valid legal process.
Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections in place.

5. Cookies & Tracking

Essential cookies: required for authentication and session management.
Preference cookies: to remember your language and display settings.
Analytics cookies: to understand platform usage in aggregate, where you have consented.

You can control or disable cookies through your browser settings, though disabling essential cookies will prevent you from logging in.

6. Data Retention

Account data: retained while your account is active and for up to 2 years after deletion, unless a longer period is required by law.
Payment records: retained for 7 years to comply with financial regulations.

AI Coaching, Confidentiality & Corporate Data

AI-generated content. Coaching insights, analyses and document reviews produced in the AI Coach are generated by artificial intelligence, not by our human consultant, unless a session is expressly delivered by the consultant.
No AI training on your data. Your inputs to the AI Coach - including confidential company strategy, financial targets and employee matters - are never used to train public or third-party AI models, and are never sold or disclosed for marketing.
Enterprise-grade AI processing. We use enterprise AI providers under agreements that contractually exclude your content from base-model training.
Confidentiality & NDAs. Corporate inputs are treated as confidential and can be covered by a mutual non-disclosure agreement on request.
Session recordings & logs. Where 1:1 sessions are recorded for the consultant's review, recordings are stored encrypted and deleted within 30 days of the coaching engagement ending.

Cross-Border Data (Australia & Indonesia)

We operate from Australia and serve clients in Indonesia and elsewhere. We handle personal data consistently with the Australian Privacy Act 1988 and, for Indonesian users, Indonesia's Personal Data Protection Law (UU No. 27/2022). Personal data (names, roles, leadership assessments, recordings and summaries) is processed on secure infrastructure aligned to recognised security standards. By using the platform you consent to the cross-border processing described here.

7. Your Rights

Depending on your jurisdiction you may have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent. To exercise these rights, email supportthesolutionistagenda.com. We will respond within 30 days.

8. International Transfers

Your data may be processed in the United Kingdom, Singapore, the United States (by Stripe), or other countries where our service providers operate. We rely on Standard Contractual Clauses and other appropriate safeguards for cross-border transfers.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above and, where appropriate, by email notification.

11. Contact Us

The Solutionist Agenda
London · Singapore · Indonesia
thesolutionistagenda.com
supportthesolutionistagenda.com